Privacy Policy

Eden's Touch Holistics (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, complete a consultation application, or engage with our women's hormone health and holistic wellness services.

This policy is designed to comply with applicable privacy laws and with the carrier and industry requirements governing Application-to-Person (A2P) messaging, including the 10DLC (10-Digit Long Code) campaign registry requirements administered by mobile carriers in the United States.

We may collect the following categories of information:

• Personal Identifiers: First and last name, email address, phone number (including mobile number for SMS communication), and mailing address.
• Health & Wellness Information: Symptom history, cycle information, fertility and hormonal concerns, lab preferences, and details you share during your consultation application or 1:1 sessions.
• Payment & Account Information: When applicable, billing details processed through our secure third-party payment providers.
• Communications Data: Records of your communications with us, including SMS/text message correspondence, emails, and chat widget submissions.
• Technical Data: IP address, browser type, device information, and usage analytics collected through cookies and similar technologies.

We use the information we collect to:

• Respond to your consultation applications and inquiries;
• Schedule and conduct 1:1 consultations and provide our holistic wellness services;
• Send appointment reminders, lab results updates, and service notifications, including via SMS text message where you have provided consent;
• Deliver educational content, newsletters, and wellness resources when you opt in;
• Process payments and manage your client relationship;
• Comply with legal obligations and protect the rights, safety, and security of our clients and practice.

In connection with A2P 10DLC messaging requirements, the following terms apply to any SMS or text message communications we send you:

• Opt-In & Consent: By providing your mobile phone number through our consultation application, intake forms, or chat widget, you consent to receive appointment reminders, scheduling confirmations, and service-related notifications via SMS text message. Message frequency varies based on your engagement with our services.
• Message & Data Rates: Standard message and data rates may apply to messages you receive from us, depending on your mobile carrier and plan.
• No Marketing Without Consent: We do not send promotional or marketing SMS messages without your prior express written consent, which may be collected through a separate opt-in.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also opt out by contacting us at the email listed below. Upon opting out, you confirm that you are the owner or authorized user of the device from which opt-out is requested.
• Help: Reply HELP to any message for assistance, or contact us directly using the information in this policy.
• Carrier Responsibility: We are not responsible for delayed or undelivered messages resulting from carrier limitations, network outages, or incorrect contact information.

Our A2P messaging use case is limited to appointment reminders and service-related notifications (e.g., consultation scheduling, lab coordination, and client care follow-up), consistent with our registered campaign.

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third-party platforms that support our operations, including our CRM, scheduling, messaging, and intake systems, which process information on our behalf under appropriate data protection agreements.
• Lab Partners: Laboratory and supplement providers (such as HTMA labs and Fullscript) to the extent necessary to coordinate testing or fulfill orders you request.
• Legal Compliance: When required by law, court order, or to protect our rights, clients, or the public.

We retain personal and health information only as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, or to maintain your client record. We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the right to: access your personal information; request correction or deletion; request a copy of your data; withdraw consent to SMS communications; and opt out of certain processing. To exercise any of these rights, contact us using the information below.

Our services are intended for adult women. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: care@edinstouchholistics.com
• Through our secure chat widget on this website